Frequently Asked Questions
Everything you need to know about your Timex US order, shipping, and watch care.
How long does shipping take within the United States?
Standard ground shipping typically takes 3 to 7 business days. We also offer expedited 2-day and overnight shipping options for orders placed before 1:00 PM ET, Monday through Friday.
What is your return policy for Timex watches?
We offer a 30-day return policy for all unworn and unused items purchased directly from our website. Items must be returned in their original packaging with all tags and protective films intact.
Do Timex watches come with a warranty?
Yes, your Timex watch is warranted against manufacturing defects for a period of one year from the original purchase date. This covers the internal movement but generally excludes the battery, crystal, and strap.
Can I track my order after it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
How do I know what size watch strap I need?
The lug width for each watch is listed under the 'Specs' section on the product page. Ensure you match the strap width (e.g., 18mm, 20mm, or 22mm) to your specific watch model for a proper fit.
Is it safe to wear my Timex watch while swimming?
Water resistance levels vary by model. Watches marked '30m' are splash-resistant, while those marked '50m' or '100m' are suitable for swimming. We recommend checking the specific ATM rating of your watch before submerging it.